Examining the relationships between organizational gossip, emotional exhaustion and collaboration: the case of tourism academics

Abstract

This study aims to bring a different point of view to research on organizational gossip. Another aim is to show organizational work gossip’s positive and negative effects on organizational emotions and behavior. This study examined the effects of negative and positive work gossip on emotional exhaustion and collaboration. The impact of emotional exhaustion on collaboration was also discussed. The research universe consists of the academic staff in the tourism departments of the Turkish universities. A questionnaire form was prepared on an online platform and administered between 16 January and 30 March 2023. The questionnaire was sent to the academics via e-mail, and 489 academics participated. According to the analysis results, negative work gossip has a positive and significant effect on emotional exhaustion. Positive work gossip does not significantly affect emotional exhaustion. Negative work gossip has a negative and significant impact on collaboration. In contrast, positive work gossip positively and significantly affects collaboration. Emotional exhaustion has a negative and significant effect on collaboration.