How does the service quality in refugee camps, affect the satisfaction of Syrian immigrants?

Abstract

The immense influx of refugees after the Syrian conflict started in 2011 has rendered Kilis among the provinces hosting the highest number of Syrian asylum seekers in Türkiye. This study examines the effect of the service quality at Kilis’ Elbeyli Temporary Accommodation Center on asylum seekers’ satisfaction. We conducted 320 surveys with Syrian asylum seekers from among the 8008 residents in the Center. After the analysis, it was found that the perceived service quality positively impacted asylum seekers’ satisfaction. The results can contribute to the performance of the social work public officials employed in refugee camps. © The Author(s) 2024.