How does the service quality in refugee camps, affect the satisfaction of Syrian immigrants?

Basit Öğe Kaydı
dc.contributor.authorKeser, Ahmet
dc.contributor.authorCetindas, Ahmet
dc.contributor.authorCelik, Esra
dc.date.accessioned2024-11-27T13:38:54Z
dc.date.available2024-11-27T13:38:54Z
dc.date.issued2024en_US
dc.departmentHKÜ, İktisadi, İdari ve Sosyal Bilimler Fakültesi, Siyaset Bilimi ve Uluslararası İlişkiler Bölümüen_US
dc.description.abstractThe immense influx of refugees after the Syrian conflict started in 2011 has rendered Kilis among the provinces hosting the highest number of Syrian asylum seekers in Türkiye. This study examines the effect of the service quality at Kilis’ Elbeyli Temporary Accommodation Center on asylum seekers’ satisfaction. We conducted 320 surveys with Syrian asylum seekers from among the 8008 residents in the Center. After the analysis, it was found that the perceived service quality positively impacted asylum seekers’ satisfaction. The results can contribute to the performance of the social work public officials employed in refugee camps. © The Author(s) 2024.en_US
dc.identifier.citationKeser A., Cetindas A. & Celik E. (2024). How does the service quality in refugee camps, affect the satisfaction of Syrian immigrants? International Social Work. https://doi.org/10.1177/00208728241288015.en_US
dc.identifier.doi10.1177/00208728241288015
dc.identifier.issn00208728
dc.identifier.orcid0000-0002-1064-7807en_US
dc.identifier.scopus2-s2.0-85208031347
dc.identifier.scopusqualityQ1
dc.identifier.urihttps://doi.org/10.1177/00208728241288015
dc.identifier.urihttps://hdl.handle.net/20.500.11782/4605
dc.identifier.wosWOS:001346272500001
dc.identifier.wosqualityQ2
dc.indekslendigikaynakWeb of Science
dc.indekslendigikaynakScopus
dc.language.isoen
dc.publisherSage Publications Ltden_US
dc.relation.ispartofInternational Social Work
dc.relation.publicationcategoryMakale - Uluslararası Hakemli Dergi - Kurum Öğretim Elemanıen_US
dc.rightsinfo:eu-repo/semantics/restrictedAccessen_US
dc.subjectEmigrants and immigrantsen_US
dc.subjectfacilities and services utilizationen_US
dc.subjectmanagement service organizationsen_US
dc.subjectquality improvementen_US
dc.subjectrefugee campsen_US
dc.subjectsocial worken_US
dc.titleHow does the service quality in refugee camps, affect the satisfaction of Syrian immigrants?
dc.typeArticle

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